KEYNOTE -
2:00 - 3:30 p.m.

Building a Great Place to Work
Rich Boyer, Principal and Managing Partner
ModernThink

Each year, various publications and companies name the country's best places to work. This session will explore themes, traits and practices found in the "nation's best employers" and how these characteristics can help organizations enhance culture that results in higher employee retention, productivity and simply having a lot more fun. Rich will draw upon his experience in research and consulting, including his work as a senior consultant for the Great Place to Work Institute, to provide valuable insight to practitioners looking to enhance business results by engaging the workforce.

GENERAL SESSION -
3:30 - 5:00 p.m

NLRB Update and Focused Analysis on Impact of NLRB Supervisor Decisions on Union and Non-Union Healthcare Institutions
Ronald Meisburg, JD, General Counsel
National Labor Relations Board

Peter B. Robb, JD
Johan W.E. Maitland, JD, SPHR
Downs Rachlin Martin PLLC

In this session, the General Counsel of the National Labor Relations Board will provide participants with an overview of the latest developments in labor law, including specific healthcare issues. After this general overview, Peter and Johan will focus on the impact of the NLRB's Oakwood Healthcare, Inc. decision on supervisory status. While the Board's focus was on charge nurses, the principles in this case are applicable to all other supervisory positions. They will update you on the latest developments on determining supervisory status, including an analysis of how this decision impacts existing collective-bargaining agreements and how non-union health care institutions can use this decision for proper planning purposes. This session will provide human resource professionals with practical insights on best practices relating to labor relations and supervisory positions.

KEYNOTE -
8:30 - 9:45 a.m

The Changing Landscape of Diversity
Patricia C. Pope, Chief Executive Officer
Pope & Associates

The landscape of diversity has been constantly evolving over the last three decades. While Affirmative Action focuses primarily on numbers and representation, diversity initiatives are designed to reduce barriers that exist for any reason so that all employees can contribute to their fullest potential.

This presentation will increase understanding of some of the inherent challenges in diversity and provide tools for working more effectively with others. Topics will include:

• Affirmative Action, Diversity, Inclusion and Engagement: What do these terms really mean and how are they linked together?
• Dimensions of Difference: How to use differences as a vehicle for building relationships, and understanding the impact of "being different."
• The Unintended Consequences of Increasing Differences: Understanding how differences impact development, task effectiveness, and resource utilization

THREE CONCURRENT EDUCATION SESSIONS -
10:15 - 11:15 a.m.

Session One - Managing Retention: What Really Helps?
Jim Kochanski, Senior Vice President, Raleigh
Steve Cyboran, Vice President
Sibson Consulting (a Division of Segal)

The United States is in the middle of a nursing shortage that is expected to intensify as our workforce ages and the need for healthcare increases. It is essential to retain current staff members. This session will describe steps used in several cases to improve retention of nurses and other jobs in short supply. Three main topics will be covered:

• How to determine the real costs and locations of turnover;
• How to determine the real causes of turnover; and
• How to craft cures for turnover that will have a good return on investment.

Session Two - Down the Rabbit Hole - A Look Into Healthcare Compensation
Thomas Cummins, Vice President
Olney Associates, Inc.

Healthcare compensation is and will continue to be a hot topic. This session is all about compensation in New England - Where we are, where we are going and why people in the real world think we are nuts. Following this presentation, participants will be able to:

• Identify the current "Hot Jobs" and appropriate pay levels for them;
• See where their local area fits in the overall New England market and where New England sits in the national market; and
• Understand how wider economic forces affect local compensation decisions and how to mitigate those forces.

Session Three - Hire Smart, Manage Easy
Del Gilbert, Chief Learning Officer
St. Joseph Hospital

Workforce talent is essential for achieving organizational objectives. Behavioral interviews are a necessary tool for identifying candidates who are a good fit for the organization and the position at-hand. Del Gilbert will discuss behavioral interviewing skills, including how to:

• Prepare effectively for the interview;
• Ask the right questions; and
• Stay out of legal hot water.

THREE CONCURRENT EDUCATION SESSIONS -
11:30 a.m. - 12:30 p.m.

Session Four - Moving Your Organization From a Defined Benefit to a Defined Contribution Plan
Mary Beth Crowley, Vice President
Cammack LaRhette Consulting

Tom Cady, Vice President, Human Resources
Heywood Hospital

The presenters will provide details of how a healthcare organization moved its retirement plan from a defined benefit plan to a defined contribution plan through effective pre-planning, education and collaboration. Participants will hear about the "good, the bad and the ugly" of such a transition, from both the consultant's and the practitioner's perspectives.

Session Five - Emotional Intelligence and Your EQi
Jim Kimberly, President
Sapphire Consulting, LLC

Research indicates that there is a strong correlation between emotional intelligence and job performance. The EQi® is the first scientifically developed and validated measure of emotional intelligence. It measures one's ability to deal with daily environmental pressures and demands. Skills associated with emotional intelligence develop throughout life and can be improved through training, making the EQi® a valuable instrument for identifying potential areas for improvement and for measuring the effectiveness of organizational development programs. In this session you will:

• Learn about emotional intelligence and how to measure it using the EQi®;
• Identify the strengths and weaknesses of leaders in your organization; and
• See how this valuable tool can be used by your organization for screening as part of the recruiting process to aid in identifying potentially successful employees.

Session Six - The Balanced Scorecard - A Strategic Implementation Tool for Your Organization
Bette Francis, SPHR
Wilmington Trust

Metrics - Scorecards - Human Capital Measurement - the focus for today's HR professional. However, before you rush to report on a long list of metrics, be sure you are separating what you do with what you deliver! This interactive session will focus on the Balanced Scorecard and Strategy Map as an effective tool to identify and understand the strategic initiatives in your organization guiding you toward developing and reporting on the most strategic metrics that measure how effectively you and the organization are executing the strategy.

TWO CONCURRENT EDUCATION SESSIONS -
2:15 - 3:30 p.m

Session Seven - The Union's Assault On Healthcare.... What To Tell Your CEO About the Corporate Campaign
Ed Dowling, Senior Vice President of Human Resources
Yale-New Haven Hospital
Yale New Haven Health System

Vin Petrini, Senior Vice President of Public Affairs
Yale-New Haven Hospital

For nine years the New England Healthcare Employees Union District 1199 has been waging a highly publicized organizing campaign at Yale-New Haven Hospital, aimed at unionizing 1,800 service workers of Connecticut's largest hospital and healthcare employer. Armed with financial resources, political clout and the support of community interest groups, the union has attacked the institution, its leadership and management practices in an effort to sway public opinion and increase its membership rolls. Hospital CEO's in Boston are feeling the threat of the corporate campaign as they watch similar drama play out in medical centers across the U.S. Ed Dowling, Yale-New Haven's chief human resources executive and Vincent Petrini, chief media spokesperson, will provide an update on the hospital's experience and share lessons learned.

Session Eight - Journey to Become A Malcolm Baldrige National Quality Award Winner
Thomas W. Huebner, President and CEO
Robert van Heiningen, Vice President of Human Resources
Rutland Regional Medical Center

The Rutland Regional Medical Center in Rutland, VT is using the Baldrige National Quality Program, Health Care Criteria, to guide it on its road to excellence. The Health Care Criteria are designed to help organizations use an integrated approach to organizational performance management that results in:

• Delivery of ever-improving value to patients, other customers, and stakeholders, contributing to improved health care quality and organizational stability;
• Improvement of overall organizational effectiveness and capabilities as a health care provider;
• Organizational and personal learning.

Learn about the progress Rutland has made, the problems they have encountered and their overall goals. Special attention will be paid to the Human Resource Focus of the Criteria. This Category examines how an organization's work systems, staff learning and motivation enable all staff to develop and utilize their full potential in alignment with the organization's overall objectives, strategy and action plans. Also examined are the organization's efforts to build and maintain a work environment and staff support climate conducive to performance excellence and to personal and organizational growth.

8:00 - 9:00 a.m.

Meet and Greet With Wally the Green Monster

Get an autograph or your picture taken with Wally the Green Monster, the Official Team Mascot of the Boston Red Sox!

KEYNOTES -
9:05 - 10:15 a.m.

Decency: An Essential Ingredient to Organizational Culture

Charles S. Lauer, Former VP of Publishing and Editorial Director of Modern Healthcare
Author of Decency

Charles Lauer's weekly column in Modern Healthcare, one of the most widely read publications in the healthcare industry, offers thoughtful commentary about current issues, delivered with wisdom relevant to everyone. In this session you will be inspired to think in new ways about your leadership style and about cultivating a more positive work environment. Emphasizing how personal and professional values form the foundation of career success, Lauer's powerful message is sure to offer practical tips for growth and inspiring others.

10:30 - 11:45 a.m

Life is Short, Wear Your Party Pants - 10 Simple Truths That Lead to An Amazing Life

Loretta LaRoche, Founder and President
The Humor Potential, LLC

Loretta will give you the tools you need not only to reduce feelings of tension, but also bring joy, passion and gusto to your life. She gives you dozens of proven techniques for recognizing the ten simple truths that will lead you to an intense, happy successful life: resilience, living in the moment, optimism, acceptance, humor, creativity, moderation, responsibility, meaning and connection. As Loretta says "Yesterday is history, tomorrow is a mystery, and today is a gift - that's why they call it the present."